Frequently Asked Questions
General Questions
Account Help
- How do I register?
- How long will my listings be posted?
- How many listings can I have?
- How do I make changes to a listing?
- How do I make changes to my profile?
- I can't login to my account.
Uploading a Video
- How do I upload a video?
- How long does it take to upload a video.
- I uploaded my file, but it is not showing up on the site.
- How do I know when my video has been uploaded?
- Why doesn't my video show up on the homepage under Recent Videos?
- What makes a video IDX compliant?
Viewing a Video
General Questions
How much does it cost to use ZIPVO?
ZIPVO is 100% FREE. It's free to upload videos, share them, and embed them. It's also free for consumers to browse the videos that are posted on ZIPVO.
How does ZIPVO make money?
ZIPVO makes money from advertisers who place their ads on our site. It is, and always will be, free to browse the site and upload videos to the site.
Is ZIPVO available in my area?
ZIPVO local search is currently available in the United States, Puerto Rico and the Virgin Islands. However, you can post to our channels from anywhere in the world!
Account Help
How do I Register?
To register for FREE, simply visit our Register page and provide us with your email and select a password. It's that easy!
How long will my listings be posted?
You are soley responsible for changing the status of your listing. It is impossible for ZIPVO to keep track of all properties for sale throughout the country. To change the status of a listing or to delete it go to MyZIPVO.
How many videos can I have?
You can have as many videos as you would like. We have no limit. Did we mention it was FREE?
How do I make changes to a video?
To change any information for a video including photo, video, or listing details, visit MyZIPVO and go to Manage Videos.
How do I make changes to my profile?
To change any information for your profile visit MyZIPVO and go to Edit Profile.
I can't login to my account.
If you are receiving a "Login Failed: Wrong Username / Password" message, check your CAPS LOCK key, and make sure you are using the correct username and password.
Uploading Videos
How do I upload a video?
To upload a video, go to Manage Videos in MyZIPVO and select Upload a Video. Learn more in the How-Tos.
How long does it take to upload a video.
Depending on the size of your video file, and speed of your internet connection, it can take anywhere from 5 - 15 minutes to upload a video to our servers.
I uploaded my file, but it is not showing up on the site.
Once a video is uploaded, it must be converted by our software. This can take anywhere from 5 minutes to 1 hour.
How do I know when my video has been uploaded?
When you upload a video, there is a progress bar that shows the status of your upload. When the upload is complete, you will see a "Video Uploaded Successfully" message on your screen. Keep in mind this does not mean it has been converted, it simply means it is on our servers and in the que to be converted. (See Above)
Why doesn't my video show up on the homepage under Recent Videos?
Only videos with a still / preview photo show up on the homepage. Be sure to add one for maximum exposure!
What makes a video IDX compliant?
You MAY NOT include your name, office name, phone number, email address, street address, or listing address. You MAY include the town the listing is in, the MLS # and specs about the house.
Viewing Videos
Why can't I view videos?
To view videos on ZIPVO you need the latest version of Adobe Flash Player. Click here to download the latest version FREE.
Why does a video sometimes stop or become choppy?
Your internet connection plays a major roll in how our videos are served up. A slow internet connection is generally the reason for videos stopping or being choppy. To avoid this, hit pause when you visit a video and wait for the entire video to load.